Sales Support Manager - Global Commercial Banking (Middle Market)
Company: Disability Solutions
Location: Chicago
Posted on: October 6, 2024
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:Provides overall leadership to
the sales support team servicing multiple market level client
teams. Leads day-to-day administrative and operational support as
key member of the market leadership team, and acts as liaison with
various business partners to ensure client and associate
satisfaction. Manages a team of 15 or more associates in multiple
locations, states, and/or markets. Reports to the Regional Sales
Support Executive. Key Accountabilities include: 1) Manages Sales,
Client Satisfaction, Fulfillment, and Operational support
activities provided by Sales Support Associates (SSA). Includes
managing and overseeing day-to-day Client Management Process (CMP)
sales support activities including prospecting support, CIBR input
and integrity, pitch book content collection, preparation of client
team meeting agendas and communication of CMP-related events and
follow-up activities. 2) Manages day-to-day administrative and
business support activities provided by Administrative Assistants
(AA). Includes management and oversight of day-to-day operational
business support activities, including routine office management
activities, as well as more complex duties including associate and
client meetings and events, reports preparation and production,
etc. 3) Responsible for operational risk, audit, and compliance
requirements including managing the fraud process from end to end;
maintaining close partnership and working relationship with the
Fraud unit; reduces and controls Non-Credit Losses 4) Liaisons with
key partners and is responsible for continuous process improvement.
Manages relationships with key partners (e.g.: Client Delivery and
Service, Product Delivery, etc) to ensure optimal
effectiveness.Office location is Chicago, IL.Managerial
Responsibilities:This position may also have responsibilities for
managing associates. At Bank of America, all managers at this level
demonstrate the following responsibilities, in addition to those
specific to the role, listed above.
Keywords: Disability Solutions, Oak Lawn , Sales Support Manager - Global Commercial Banking (Middle Market), Executive , Chicago, Illinois
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