Director Product Management - GTM Transformation Product Leader (Dynamics CRM)
Company: Servicenow
Location: Chicago
Posted on: November 6, 2024
Job Description:
Company DescriptionIt all started in sunny San Diego, California
in 2004 when a visionary engineer, Fred Luddy, saw the potential to
transform how we work. Fast forward to today - ServiceNow stands as
a global market leader, bringing innovative AI-enhanced technology
to over 8,100 customers, including 85% of the Fortune 500. Our
intelligent cloud-based platform seamlessly connects people,
systems, and processes to empower organizations to find smarter,
faster, and better ways to work. But this is just the beginning of
our journey. Join us as we pursue our purpose to make the world
work better for everyone.Job DescriptionAbout Digital
Technology:We're not yesterday's IT department, we're Digital
Technology. The world around us keeps changing and so do we. We're
redefining what it means to be IT with a mindset centered on
transformation, experience, AI-driven automation, innovation, and
growth.Ultimately, we strive to make the world work better for our
employees and customers when you work in ServiceNow Digital
Technology, you work for them.What you get to do in this role:
- Lead technical product strategy for the Digital Technology
Sales Transformation products, including Dynamics CRM, that sets us
up for success as we look to grow to $20B+ in revenue.
- Lead technical product execution for strategic initiatives in
partnership with digital technology and business organization.
- Drive large cross-functional programs that require balancing
risks and achieving aggressive deadlines.
- Work cross functionally to define a north star vision for CRM
and GTM products with strategy of delivery and execution.
- Provide critical insights and up-to-date status to our
executive team (including our CTO and CDIO) so they can make
informed decisions on program prioritization and resource
allocations.
- Provide direction to employees so they can deliver business
outcomes and achieve their career growth objectives.
- Communicate product priorities and build consensus.
- Assume leadership responsibilities as an accountable owner who
is committed to the outcome regardless of the role or
organizational boundaries.
- Integrate usability studies, research and market analysis into
product requirements to enhance user satisfaction.
- Communicate complex problems into easily understood
requirements and provide solutions.QualificationsTo be successful
in this role you have:
- 15+ years of experience that includes people and technical
program management.
- Strong GTM product background with proven track record of
delivering, evolving and transforming GTM products.
- Strong technical product delivery background in GTM product, MS
Dynamics, CRM.
- This is a high-impact role that requires a strategic mindset,
strong leadership skills, and a proven track record of success in
driving product partnerships.
- A track record of driving a positive and trust team
environment.
- Product Management experience and/or Corporate development in
SaaS companies.
- Knowledge of Sales, Sales Operations, Marketing, Partner &
Customer life cycle.
- Fanatical about customer success and tenacious at driving
long-term customer value.
- Highly data-driven with commitment to drive customer engagement
towards business outcome and value realization.
- Excellent verbal and written communication skills, including
the ability to chair sessions and host webinars.
- History of managing highly engaged, successful teams.
- Ability to thrive in a rapid growth, fast-paced
environment.
- Excellent communication skills at all levels of an organization
and across all functions.
- PMP, Six Sigma and/or Agile certifications are a plus.Not sure
if you meet every qualification? We still encourage you to apply!
We value inclusivity, welcoming candidates from diverse
backgrounds, including non-traditional paths. Unique experiences
enrich our team, and the willingness to dream big makes you an
exceptional candidate!
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Keywords: Servicenow, Oak Lawn , Director Product Management - GTM Transformation Product Leader (Dynamics CRM), Executive , Chicago, Illinois
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