BPO Operations Manager

Company: VirtualVocations
Location: Milwaukee
Posted on: November 15, 2024

Job Description:

A company is looking for a BPO Operations Manager to oversee offshore vendor partnerships for their Member and Provider Services teams.

Key Responsibilities

Develop and strengthen partnerships with BPO organizations to implement best practices
Track and implement production management strategies to enhance member and provider experiences
Identify operational inefficiencies and drive improvement initiatives through data analysis

Required Qualifications

4+ years of Production Management experience
Experience in BPO or Call Center environments
4+ years of leadership experience in a fast-paced environment
3+ years of experience using data and metrics for root cause analysis
Experience with vendor management or offshore partnerships

Keywords: VirtualVocations, Oak Lawn , BPO Operations Manager, Executive , Milwaukee, Illinois

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