Field Service Technician IL Mobility Customer Service

Company: Siemens Mobility
Location: Chicago
Posted on: November 1, 2024

Job Description:

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is seeking to fill a new Field Service Technician position in Chicago, IL to assist in the coordination and implementation all phases of the service and maintenance activities of our SIEMENS CHARGER locomotives. You will also be responsible for assisting in various maintenance activities with our customers, training their maintenance personnel, and advising on the best maintenance techniques.

Setting a safe work environment and proactively supporting our customers is essential to the function. You will interact with the operational, engineering, and dispatching departments for the railroad's safe, cost-effective, and efficient operations. This position will work a daylight shift 6am - 2pm to include a weekend day. Shift hours can change based on customer schedule and maintenance needs.

What your day-to-day will look like:

• Provide a positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel.
• Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.
• Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests.
• Ensure the delivery of ongoing system operation training for the customers.
• Identify Non-conformance issues and improvement recommendations.
• Assists the local customer staff in assigned troubleshooting and repair works.
• Ensure accurate communication between the customer, our Rail Support Center, and the field team when required.
• Give feedback to the team regarding performance, quality, and efficiency issues.
• Work with 3rd party vendors, such as Cummins, to ensure proper operation of vendor components installed on the locomotive.
• Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.
  To thrive in this role, you have:
  
  • Associate's degree in electrical technology or other technical discipline or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment.
  • Experience troubleshooting electrical (both AC and DC circuits), Mechanical, and Pneumatic systems.
  • Experience interpreting electrical schematics and drawings.
  • Excellently demonstrated English language technical communication skills.
  • Proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
  • Ability to travel 10%
  • Setting you apart from others would be experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience as well as knowledge of Railroad Regulatory, FRA requirements, and guidelines.
    Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.
    
    Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . The base salary range for this position in Chicago, IL is $74,900-$101,100. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.
    
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    Equal Employment Opportunity Statement
    Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
    
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Keywords: Siemens Mobility, Oak Lawn , Field Service Technician IL Mobility Customer Service, IT / Software / Systems , Chicago, Illinois