Inside Sales/Customer Service Rep

Company: AYALYTICAL INSTRUMENTS, INC
Location: Chicago
Posted on: October 2, 2024

Job Description:

Join our innovative team at Ayalytical Instruments, a leading provider in the industry of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. We pride ourselves on our commitment to excellence, cutting-edge technology, and fostering a collaborative and supportive work environment. At Ayalytical Instruments, we are dedicated to the growth and development of our employees, offering ample opportunities for professional advancement. Come join a collaborative and supportive team! Market segments we cover: Petroleum (Downstream Market), Flavors & Fragrances, Chemicals, Water, Electric Vehicles & other emerging markets.Key Responsibilities:Be the primary point of contact for existing customersMake 15-20 sales calls per day and accurately track data in our CRMManage the quotation process and facilitate orders through Distribution partnershipsAccurately track daily progress (min. of 15 calls) as call report documents and upload to CRM softwareRespond promptly to customer inquiries via phone, email, or chatProcess orders, forms, applications, and requests from customersKeep accurate records of customer interactions, transactions, comments, and complaintsProvide information about products and services, take orders, and process returnsManage and maintain customer accounts and records of customer interactions with details of inquiries, complaints, or commentsCommunicate and coordinate with internal departments to resolve customer issuesFollow up on customer interactions and ensure customer satisfaction after-sales serviceGuide customers through the ordering process, ensuring accuracy and understanding of productsMonitor back-ordered or out-of-stock items and communicate status updates to customersMaintain a thorough understanding of product specifications and features to provide expert customer serviceEnsure adherence to customer service policies and procedures to maintain high-quality service standardsAnalyze customer feedback and collaborate with management to improve the products and servicesKeep abreast of new product launches, promotions, and sales strategiesAssist with inventory control by reporting any stock issues to the relevant departmentsIntroduce Ayalytical to new prospects to uncover potential and qualify accountsWork with our Distribution partners and Rep Firms to develop new contacts throughout your territoryMeet quarterly sales goals by supporting established customers and developing new accountsBuild the various manufacturer brands we carry within your US territory by continued brand awareness, phone calls, and customer supportFull time in-office- NO REMOTE WORK AVAILABLEYou will be successful in this role ifYou have a drive to learn the ins and outs of becoming a Sales ProfessionalYou enjoy talking to new people and making a memorable impressionYou enjoy building relationshipsYou are someone who sets goals and meets themYou are easy-going and self-motivatedYou thrive in a collaborative team environmentAbout usAYALYTICAL INSTRUMENTS, INC is a small business. We are professional and agile and our goal is to revolutionize the precision instrument industry through innovation, exceptional service, and a commitment to excellence while fostering the growth and success of our team.Our work environment includes:Modern office settingSnacks & coffee providedDog-friendly officeRegular team eventsProfessional development opportunitiesWhy Join Us?Professional Growth:--Opportunities for advancement in a long-term position within a growing company.Training and Development:--Access to training programs to enhance your skills and knowledge.Supportive Team Culture:--Be part of a team that values each member's contribution and fosters a collaborative work environment.Additional Benefits:Insurance5 days PTO first year, 15 PTO days after first year completed7-10 paid company holidays per yearA small, collaborative team in a West Town officeFully stocked pantryCompany-sponsored networking events (bbq's, lunches, etc)Growth potential for stellar employees as the organization growsEmployee development and training401K matching--Compensation details: 38000-43000 Yearly SalaryPIbf98cbe21ce1-25660-35463144

Keywords: AYALYTICAL INSTRUMENTS, INC, Oak Lawn , Inside Sales/Customer Service Rep, Sales , Chicago, Illinois